Price :
QTY :
CART TOTALS :
There are items
in your cart
CART TOTALS :
With this products also buy:
Your shopping bag is empty
Go to the shopTERMS AND CONDITIONS
Payment Information
Alpha Flooring World Pty Ltd accepts payment by many different means which include by credit card, debit card, or by bank transfer. We will not accept liability for any charges made by banks for bank transfer services. When you place an order with Alpha Flooring World Pty Ltd, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. We accept payments online using Visa and MasterCard credit/debit card. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules.
Delivery Considerations
We are sure you will be pleased with your purchase from us, we pride ourselves in supplying top quality goods at great value. You can cancel your full order with us at any time up to 24h after the day of delivery for a refund without any restocking fee. And, you must return the goods to us at your own expense and all returns must be in the original packaging and in the condition as delivered. If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. If you have opened any boxes to examine the product, we won’t accept for refund. All returns must be accompanied by a valid returns authorisation number which can be obtained from our office.
Returns And Cancellations.
We allow a duration of up to 24h after the day of delivery or pick up for a full refund (Terms and conditions apply). Change of mind is not acceptable for a refund or exchange of goods. So, we recommend customers to review their products carefully before commence to purchase specially size and colour. Any returned order must be, unopened and complete in their original packaging.
However, we do not accept any returns of order after the stipulated duration of 24h and the REFUND applies only to goods that are faulty, not if you’ve changed your mind and therefore strongly recommend that customers check, quality, colour and product requirements cautiously before ordering.
We are also happy to accept back any flooring, tiles or accessories left over after completing your installation. To do this, please contact our customer service team and we will be happy to refund or exchange your goods minus a 35% restocking fee (restrictions apply) within 14 days from the day of delivery or pick up. We will not accept anything leftover after 14days from the day of delivery or pick up. If the products suffer from a manufacturing fault we will, of course, refund the cost of returning to us, simply contact our customer services team and they will take it from there.
Manufacturing Fault Claims
Manufacturing faults are very rare but do occasionally happen. To avoid unnecessary delays and inconvenience to you it is important to check each board before installation to make sure you have the right product and to check it is without fault or damage. If you found any fault, we will deal with the matter as soon as possible and in accordance with your legal. If, you notice after installation, we are unable to replace a new one or refund.
Installation Service
Alpha Flooring World Pty Ltd take great pride in our installation teams, all our registered fitters have to act in a professional and respectful manner at all times and we demand all services to be of the highest standards. Once we have processed your order, we will contact you to arrange a mutually convenient date for the installation of your new flooring.
We want to make sure your installation goes as smoothly as possible, and to facilitate this, please ensure that all rooms are cleared of furniture and if you want to remove old floor coverings, please let us know we will organize to do so. Every reasonable precaution will be taken to protect property in which the installer will be working. All reasonable care will be taken to prevent damage to internal fittings and decorations, please make sure the location is suitable prior to the installation being carried out.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Disclaimer; The one year installation warranty excludes all commercial installations including those undertaken for Home Builders. This warranty is not transferable and only applies to residential owner occupiers.
Conditions of the warranty
The warranty is personal to the customer to whom the invoice is addressed, and is not transferable
The warranty is void if the product has been mistreated, altered, used for a purpose other than its ordinary use, flooded or subject to water damage.
The Alpha Flooring World liability to the customer under the warranty is limited to a sum not greater than the cost of remedying any defects in the workmanship or materials used in the installation of the floor covering.
The warranty is active when your account is paid in full.
Scratches, chips or indentations to the surface of the floor or any other damage caused by mechanical means, misuse or abuse. Damage, intentional or accidental, caused by stiletto heels, dragged objects, heavy furniture, sand, stones, castor wheels, dropped items etc are also excluded, as are surface marks and permanent stains.
• Labour charges are not covered for any installation that has not been professionally installed by a suitably qualified floor installer in the first instance. In the instance of professionally installed floors, reasonable labour charges to repair or replace flooring, at the sole discretion of an authorised Representative, are covered under warranty.
• Any costs associated with any rectification work required other than the supply of new flooring and scotia beading if necessary should a warranty claim be acknowledged. Re-painting, removal of fixtures or furniture, accommodation and any other similar cost is specifically excluded from this warranty.
• Alpha Flooring world is not responsible nor liable for poor workmanship, negligence, and faulty installation of its products if they were not installed by the company or any of its accredited contractors. Alpha Flooring World will facilitate the warranty assessment claim with the manufacturer. The customer must provide the proof of purchase to start the process. Alpha Flooring World will not be held liable for faulty flooring installation by the buyer. Warranty is excluded below mentioned circumstances
•floor being exposed to extreme heat or cold
• floor being exposed to excessive direct sunlight
•floor being laid on uneven subfloor
Privacy And Security
We realise how important it is to securely store any information that you provide. Therefore we maintain the highest levels of security. All information gathered including any information given at the time of ordering is collected lawfully and in accordance with Australian internet security and privacy policy. Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
